pinaswin Frequently Asked Questions

pinaswin strictly enforces a 21 years and above age requirement in compliance with Philippine gaming regulations. This is non-negotiable. All players must complete age verification as part of the KYC process before any real-money gameplay is permitted. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. Please gamble responsibly. 21+ Only

pinaswin accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID
• PhilSys National ID
• Voter's ID
• PRC ID

You may also be asked to provide proof of address (e.g., a recent utility bill or bank statement) and a selfie with your ID. KYC verification is typically completed within 24 hours on business days.

No. pinaswin strictly allows only one account per person. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team at [email protected].

Go to the pinaswin Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam/junk folder. If you're still having trouble, contact our support team and we'll verify your identity and assist you manually.

pinaswin supports a wide range of Philippine-friendly payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa and Mastercard credit/debit cards
• Bank transfer: Direct bank transfer (InstaPay / PESONet)

All transactions are processed in Philippine Peso (₱). No currency conversion fees apply for PHP deposits.

The minimum deposit on pinaswin is ₱100 for most payment methods including GCash and PayMaya. For bank transfers, the minimum may be slightly higher depending on your bank's own transfer limits. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are processed instantly — your pinaswin balance is updated in real time. BPI, BDO, and Metrobank online banking transfers typically reflect within 5–15 minutes. Direct bank transfers via InstaPay are usually instant, while PESONet transfers may take up to one banking day. If your deposit has not reflected after 30 minutes, please contact our support team with your transaction reference number.

pinaswin does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before depositing. All amounts credited to your pinaswin account are the full amount you transferred, with no deductions on our end.

Log in to your pinaswin account and navigate to the Cashier section. Select "Withdraw," choose your preferred payout method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your KYC verification must be completed before your first withdrawal. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

pinaswin aims to process all withdrawal requests within 1–3 business hours during operating hours. GCash and PayMaya payouts are typically the fastest, often arriving within minutes of approval. Bank transfers may take 1–2 business days depending on your bank. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount on pinaswin is ₱200. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional security checks. If you have an active bonus, please review the bonus wagering requirements before requesting a withdrawal, as unmet requirements may affect your eligible withdrawal amount.

pinaswin offers a comprehensive selection of games for Filipino players, including:

• Live Casino: Live baccarat, roulette, blackjack, and game shows
• Slot Games: Hundreds of video slots from top providers
• Bingo: Online bingo with multiple rooms and jackpots
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Sabong: Online cockfighting (where permitted)
• Specialty Games: Diamond Tycoon and other exclusive titles

Yes! pinaswin is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit pinaswin on your phone's browser and enjoy the full gaming experience. The mobile interface is designed for smooth gameplay even on slower mobile data connections common in areas outside Metro Manila.

Yes. All pinaswin games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot games and table games are supplied by reputable international game providers whose RNG systems are independently audited. Live casino games are streamed in real time with physical cards and wheels, providing full transparency. pinaswin is committed to fair play for every player on the platform.

pinaswin offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms may vary — please check the Promotions section after logging in for the latest offer. All bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while live table games may contribute less.

Log in to your pinaswin account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions. You can also contact our support team at [email protected] to have limits applied directly to your account.

If you feel your gambling is becoming a problem, pinaswin offers self-exclusion options of 6 months, 1 year, or permanently. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. During self-exclusion, your account will be suspended and you will not be able to log in, deposit, or place bets. We take self-exclusion requests very seriously and process them immediately. For more information, visit our Responsible Gaming page.

Yes. pinaswin uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws under the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.